BOSTON (CBS) – A possible glitch in a computer system upgrade was causing major problems nationwide with the Electronic Benefits Transfer System on Saturday, as a countless number of shoppers found themselves stranded at the register.
Reports from around the country began pouring in around 9 a.m. on Saturday that customers’ EBT cards were not working in stores.
The glitch, however, did not appear to be part of the government shutdown. At 2 p.m., an EBT customer service representative told CBS Boston that the system was currently down for a computer system upgrade.
The representative said the glitch is affecting people nationwide. She could not say when officials expected the system to be restored.
People calling the customer service line were being told to call back later.
State officials said they were preparing a statement to further explain the issue.
The federal EBT website was unavailable due to the government shutdown.
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